Work must be carried out in compliance with the relevant standards, regulations and workplace requirements concerning terminal/wharf operations.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the coordination of clerical functions at a container/cargo terminal/wharf as part of work activities in the stevedoring, transport, distribution and/or allied industries.

ELEMENT

PERFORMANCE CRITERIA

1Monitor clerical functions

1.1 Duties and the relationship of the duties to enterprise procedures are outlined and explained in accordance with workplace procedures

1.2 Clerical work is monitored to ensure it meets workplace requirements

2Solve operational problems

2.1 Potential and actual problem(s) are identified and or anticipated

2.2 Information and evidence surrounding the problem is collected and analysed

2.3 Options are identified, evaluated and optimal solution selected

2.4 The chosen solution is implemented in accordance with workplace procedures

2.5 The effectiveness of the solution is evaluated against workplace requirements to resolve the problem

3Arrange the inspection/survey of containers/cargo

3.1 Arrangements are made to allow access to identified containers/cargo by authorised personnel

3.2 Records of access allowed are completed in accordance with workplace procedures

4Prepare for next shift

4.1 Personnel requirements for next shift are determined to ensure safe and efficient operations

4.2 Container/cargo movements in the yard are checked and recorded to ensure the incoming shift has up-to-date information on the status of work and container/cargo location

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international standards, codes and regulations relevant to the operation of terminals/wharves including the Australian and International Dangerous Goods Codes

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the coordination of clerical functions at a container or cargo terminal or wharf

Focus of operation of work systems, equipment, management and site operating systems relevant to the coordination of clerical functions at a container or cargo terminal or wharf

Problems that may occur when coordinating clerical functions at a container or cargo terminal or wharf and appropriate action that can be taken to resolve the problems

Relevant handling and safety codes

Site layout of container or cargo terminal or wharf

The marking and numbering systems for cargo

Relevant bond, quarantine or other legislative requirements

Required skills:

Communicate effectively with others when coordinating clerical functions at a container or cargo terminal or wharf

Read and interpret instructions, procedures and labels relevant to coordinating clerical functions at a container or cargo terminal or wharf

Interpret and follow operational instructions and prioritise work when coordinating clerical functions at a container or cargo terminal or wharf

Identify cargo, container and goods, coding, ADG and IMDG markings and where applicable emergency information panels

Complete documentation related to work activities when coordinating clerical functions at a container or cargo terminal or wharf

Operate electronic communication equipment to required protocol when coordinating clerical functions at a container or cargo terminal or wharf

Work collaboratively with others when coordinating clerical functions at a container or cargo terminal or wharf

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Identify, select and use relevant equipment, processes and procedures when coordinating clerical functions at a container or cargo terminal or wharf

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted in:

a range of work environments

by day or night

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in:

limited or restricted spaces

exposed conditions

controlled or open environments

Cargo may include:

goods with specialist requirements, including temperature controlled goods and dangerous goods

Hazards in the work area may include exposure to:

chemicals

dangerous or hazardous substances

movements of equipment, goods and materials

Personnel in work area may include:

workplace personnel

site visitors

contractors

official representatives

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

protective clothing

high visibility clothing

Communication in the work area may include:

phone

fax

email/internet

electronic data transfer (EDI)

RF systems

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

goods identification numbers and codes

manifests, bar codes, and container identification/serial number

Australian and international codes of practice and regulations relevant to clerical functions at a container/cargo terminal/wharf

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

operations manuals, job specifications and induction documentation

manufacturers specifications for equipment

workplace procedures and policies

supplier and/or client instructions

dangerous goods declarations and material safety data sheets (where applicable)

award, enterprise bargaining agreement, other industrial arrangements

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant standards, codes and regulations for terminal and wharf operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

licence, patent or copyright arrangements

water and road use and licence arrangements

export/import/quarantine/bond requirements

marine orders

relevant Australian standards and certification requirements

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

This unit contains employability skills.